Great customer service – Puts you ahead of your competition
Your business depends on great customer service; can you be sure your staff is dealing with your valued customers in the most appropriate way? Are you in a position to handle “he said, she said”? You hear it daily “calls may be monitored or recorded for training purposes”.Recording calls goes far beyond this simple statement. DATEL has a full ‘media’ recording solution that gives your business the unique edge it needs to be competitive. Screen capture/screen recording can simultaneously occur while recording calls – you now have the full story.
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