COMPREHENSIVE MANAGED IT SERVICES DELIVERED BY A TEAM OF HIGHLY-SKILLED ENGINEERS.
LET LAKETEC'S ROBUST TEAM OF LOCAL ENGINEERS BE YOUR FULLY-FUNCTIONING IT DEPARTMENT WITH IT 360°.
Through this branch of managed services, Laketec absorbs all of your information technology needs with a driven approach built to be proactive rather than reactive. We are available around the clock, providing your organization with key points of contact, ensuring rapid response and resolution.
30 YEARS
in Business
25+
Local Engineers
97%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Onboarding
• IT Assessment
• Pre-engagement Recommendations
• Monitoring, Alerting & Escalation Procedures
• Monitoring System Installation & Configuration
• End User Training
Support Requests
• Web Portal
• Phone
• Chat
• Dedicated Service Coordinators
• 24/7 On-Call Engineers
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Status & Category
• Detailed Time Logs
• Workflow emails
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization Dashboards & Advanced Metrics
• End User Surveys
Advanced Tools
• 24/7 Proactive Monitoring & Alerting System
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrpted Password Management System
• Internal Collaboration Systems
Quartlery Business Review
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Equipment Lifecycle Review
• Review & Analyze Monitoring Reports
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported
Check out all of Laketec 360’s Managed Services
Intelligently managed networks that provide the foundation to power your business operations.
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Managed Unified Communications that enable your organization to collaborate with ease.
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Network security services that protect your organization from current and emerging threats.
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