LAKETEC COLLABORATE 360° IS A FLEXIBLE, RELIABLE CLOUD COMMUNICATION PLATFORM
LAKETEC COLLABORATE 360° IS A FLEXIBLE, RELIABLE SOLUTION TO YOUR ORGANIZATION'S COMMUNICATION CHALLENGES.
Whether you're seeking assistance in managing your existing operations, or interested in expanding to new offerings, Laketec holistically handles your communication needs allowing you to focus on your bottom line. Our team manages a variety of collaboration solutions, including VoIP (on-premise/cloud), instant messaging and video conferencing, allowing your employees and clients to collaborate from anywhere, at any time through our cloud communication platform.
30 YEARS
in Business
25+
Local Engineers
98%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Onboarding
• IT Assessment
• Pre-engagement Recommendations
• Monitoring, Alerting & Escalation Procedures
• Monitoring System Installation & Configuration
• End User Training
Support Requests
• Web Portal
• Phone
• Chat
• Dedicated Service Coordinators
• 24/7 On-Call Engineers
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Status & Category
• Detailed Time Logs
• Workflow emails
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization Dashboards & Advanced Metrics
• End User Surveys
Advanced Tools
• 24/7 Proactive Monitoring & Alerting System
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrpted Password Management System
• Internal Collaboration Systems
Quartlery Business Review
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Equipment Lifecycle Review
• Review & Analyze Monitoring Reports
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported
