Whether new to Cloud Computing Services or experienced practitioner, the Laketec Cloud/Server team can guide you through the process to a 100% Cloud or Hybrid-Cloud computing and storage model.
AS YOU’RE CONSIDERING MOVING COMPLEX LINE-OF-BUSINESS APPLICATIONS TO THE CLOUD FOR INCREASED EFFICIENCIES OR WANTING TO LEVERAGE THE POWER OF THE MICROSOFT 365 SUITE OF PRODUCTIVITY AND SECURITY TOOLS; LAKETEC CAN PROVIDE A SMOOTH TRANSITION AND THE NECESSARY ONGOING SUPPORT.
Eliminate the ever-growing and daunting support demands for IT hardware, maintenance plans, data room environments, and virtualization software updates through the deployment of high-speed and operationally efficient public cloud computing services, supported by Laketec’s Cloud Services team. Optimize your business operations on a seamless interface with Laketec's Cloud360 platform.
30 YEARS
in Business
25+
Local Engineers
97%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Deployment & Onboarding
• Application & Systems Assessment
• Pre-engagement Recommendations
• Monitoring, Alerting & Escalation Procedures
• Platform Selection & Configuration
• Microsoft Licensing Assessment
Support Requests
• Web Portal
• Email, Phone & Chat
• Dedicated Service Coordinators
• 24/7 On-Call Engineers
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Detailed Time Logs
• Workflow emails
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization of Dashboards & Advanced Metrics
• End User Satisfaction Surveys
Advanced Support Tools
• 24/7 Proactive Monitoring & Alerting System
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrypted Password Management System
• Internal Collaboration Systems
Quarterly Business Reviews
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Platform & Licensing Reviews
• Review & Analyze Monitoring Report
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported
Check out all of Laketec 360’s Managed Services
Intelligently managed networks that provide the foundation to power your business operations.
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Managed Unified Communications that enable your organization to collaborate with ease.
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Network security services that protect your organization from current and emerging threats.
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