NETWORK SECURITY SERVICES THAT PROTECT YOUR ORGANIZATION FROM CURRENT AND EMERGING THREATS.
ENHANCE SECURITY, PROACTIVELY REDUCE RISK AND PROTECT YOUR BUSINESS WITH LAKETEC SECURITY 360°.
Through Laketec's network security services, we can design, deploy and maintain security solutions, or add to your current strategy with risk assessments, advanced tools, compliance reviews, and more. Our team of experts work with you on an ongoing basis to avoid rapidly evolving threats and vulnerabilities.
30 YEARS
in Business
25+
Local Engineers
98%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Onboarding
• IT Assessment
• Pre-engagement Recommendations
• Monitoring, Alerting & Escalation Procedures
• Monitoring System Installation & Configuration
• End User Training
Support Requests
• Web Portal
• Phone
• Chat
• Dedicated Service Coordinators
• 24/7 On-Call Engineers
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Status & Category
• Detailed Time Logs
• Workflow emails
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization Dashboards & Advanced Metrics
• End User Surveys
Advanced Tools
• 24/7 Proactive Monitoring & Alerting System
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrpted Password Management System
• Internal Collaboration Systems
Quartlery Business Review
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Equipment Lifecycle Review
• Review & Analyze Monitoring Reports
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported
