INTELLIGENTLY NETWORK MANAGEMENT SOLUTIONS THAT PROVIDE THE FOUNDATION TO POWER YOUR BUSINESS OPERATIONS.
TAKE THE GUESSWORK OUT OF YOUR NETWORK INFRASTRUCTURE WITH LAKETEC NETWORK 360°.
Our team of local, highly-skilled engineers can manage and maintain your existing environment, or optimize and support tailored network management solutions that focus on your organization's big-picture goals. Laketec provides the necessary flexibility to ensure needs are being met in networks of all shapes and sizes.
30 YEARS
in Business
25+
Local Engineers
98%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Onboarding
• IT Assessment
• Pre-engagement Recommendations
• Monitoring, Alerting & Escalation Procedures
• Monitoring System Installation & Configuration
• End User Training
Support Requests
• Web Portal
• Phone
• Chat
• Dedicated Service Coordinators
• 24/7 On-Call Engineers
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Status & Category
• Detailed Time Logs
• Workflow emails
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization Dashboards & Advanced Metrics
• End User Surveys
Advanced Tools
• 24/7 Proactive Monitoring & Alerting System
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrpted Password Management System
• Internal Collaboration Systems
Quartlery Business Review
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Equipment Lifecycle Review
• Review & Analyze Monitoring Reports
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported
