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Laketec

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  • Our Story
    • About Laketec
        • Laketec is an Information Technology company Headquartered in North East Ohio. We are a team of 50 caring and capable individuals who hold customer satisfaction as our number one priority. We have built our reputation on 5 Core Values that are representative of our people, our products, and our processes.
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  • Our Focus
    • Who We Serve
        • We serve a wide variety of customers in the industries mentioned to the right. Explore more by selecting one.
    • Industry
        • K-12
        • Higher Ed
        • Healthcare – Recent technology advancements have created exciting opportunities to improve patient care, doctor collaboration, and save lives. They key to the successful deployment of new capabilities in the healthcare space is well thoughtful design that is well executed and then rigorously trained. Technology is becoming a part of the day to day culture in hospitals and branch offices and the staff using these tools must feel comfortable doing so. Laketec has been supporting the largest hospital systems in greater Cleveland since the day we opened our doors in 1989.  Our heritage grew from the voice networks that these hospitals rely on for internal and external communication.  As technology has evolved, so have we and our relationships with these organizations.  Today, we are a trusted resource for consultations and implementation on systems like wireless, edge and core networking, virtualization, and situational awareness. Phone Systems:  Communication is key for doctors, patients, and family.  Laketec maintains phone systems from the branch office to some of the largest hospitals. Wireless:  Stable, reliable wireless systems are a critical component of patient care.  Laketec holds the highest certifications available in wireless technology which can now extend to beacons, giving a new level of capability to next gen…
        • Manufacturing – Manufacturers and distributors are facing ever increasing pressures to be more efficient and to increase the speed of production and delivery.  Properly deployed technology solutions provide our customers with new ways to accomplish these goals. Laketec has been supporting customers in the manufacturing space since the day we opened our doors in 1989.  Customers like Applied Industrial Technologies, East Manufacturing, and The Kennedy Group have given us a unique understanding of the requirements in the industry. Thoughtful design is the most critical component to consider for a manufacturer.  Large warehouses can create unique challenges when designing a wireless infrastructure which can be a critical business need for tow motor operators using scanners.  Older wired infrastructure is also a common issue which can be overcome in a number of ways without incurring the cost of new cable plant.
        • Senior Living – For senior living facilities, staff, residents, and their families are becoming increasingly reliant on technology.  Residents now expect to be able to bring their own devices and join them to a robust and reliable wireless network.  Visitors expect to be given easy access to a guest network as they visit their loved ones.  Situational awareness is now an expectation.  Resident and guest driven demands are creating new challenges and opportunities for the IT staffs of senior living facilities.  Laketec is here to help. Our aim is to help our senior living customers accomplish their goals in a way that is cost effective and gives them the opportunity to work with a single vendor across multiple technology platforms.  A dependable wired/wireless network, coupled with an easy to manage communication system and situational awareness platform to tie it all together is a great start. Network:  You need a network you can depend on to support your wireless infrastructure, camera system, monitoring and alerting systems, and resident/guest devices.  As new residents arrive and demands change, your network must also be dynamic and easily managed. Communications:  Your staff, residents, and guests all need a communication platform that is easy to use, flexible, and easy…
        • Retail – The retail industry is highly consumer focused and is constantly in need of ways to use technology to drive out operational costs while improving the experience of the end customer.  For a retail store, downtime means lost sales and a poor customer experience.  As new technologies emerge, new opportunities are created to capture consumer attention and drive behavior. Laketec supports over 1,000 locations across the US, Mexico, and Canada.  Our retail customers have worked with us to develop technology footprints that are repeatable.  This design philosophy reduces costs while speeding up deployment timelines.  Wireless, switching, security, phones, POS all scheduled and deployed and managed by a single vendor.
        • Professional Services – Finance, Legal, CPA; time is your most valuable commodity and you need a rock solid network and an IT partner you know you can count on 24/7.  Reliable technology that you are comfortable using not only drives efficiency in your business, but it also helps to improve your image to your customers. Laketec serves Professional Services firms in every industry and is ready to bring that experience to your organization.  Leveraging new technology in mobility, collaboration, and security are just a few of the ways we can help your organization to professionalize your IT support. Mobility:  Whether you’re in the office, on the road, or on “vacation,” your clients have questions 24/7 and your ability to respond is what sets you apart from your competition.  Let us show you how to work from home, from phone, or down the hall from your desk in a way that is seamless to your customers. Collaboration:  Internal and external collaboration improves customer service and drives efficiency into your day to day operation.  Does your current IT infrastructure let you communicate through all the channels you’d like it to?  We can help. Security:  When you have sensitive customer information and compliance considerations, you need…
    • Company Size
        • Small – Small businesses have big decisions to make, especially when it comes to spending a limited IT budget in the most strategic ways.  Laketec has the expertise to assess and design an IT infrastructure that will address your current, and future, business needs.  Once deployed, we are here to support you and your organization for years to come. We are here to be your IT partner.  Helping a customer grow their business through strategic technology solutions is a top motivator for the Laketec team.  We take pride in our business the same way you take pride in yours.  We look forward to the opportunity to be a part of your business plan. Why Partner with Laketec? Single source for all IT needs Local expertise We teach technology 24×7 support available Web Portal for ticket status Flexible support options The Laketec Way Our approach to small business solutions is to ensure that we are taking an all-encompassing look at where you stand today from a business and a network perspective.  We seek to understand your goals, budget, and anticipated growth; then work backwards to design the most strategic investment for your company.
        • Medium – Whether your organization has 50 employees or 500, IT has become a critical component of your business.  Ensuring the availability and reliability of your resources is a necessity to allow your team to perform their jobs. The first step in our engagement process is to assess your current environment and your business objectives.  Your network and IT support structure should always keep the vision of the organization first and seek to support that vision.  We will then tailor a solution that to address any current challenges and offer a road map for the short and long term. At the conclusion of any project, Laketec is here to continue to support the deployment for years to come.  We offer flexible and scalable support options to meet your needs as you grow. Why Partner with Laketec? Single source for all IT needs Local expertise We teach technology 24×7 support available Web Portal for ticket tracking Flexible support options The Laketec Way: Our approach to mid-sized business solutions is to ensure that we are taking an all-encompassing look at where you stand today from a business and a network perspective.  We seek to understand your goals, budget, and anticipated growth; then work backwards…
        • Enterprise – At Laketec we know we cannot be everything to everyone.  Our Enterprise customers to come to us with a specific need that they need some outside help with.  Once that need is identified and defined, we leverage our highly certified team of Engineers to intelligently design a solution that meets the specs of the customer.  We can augment your existing staff by bringing specialists to bear for project work and then train your staff on how to maintain the new technology, or offer a maintenance agreement for us to handle it. We are here to help do the work that your current team is not a fit for.  If you have highly certified Support Engineers, we can bring in tier 1 teams to handle the work they are over qualified for.  Have a team of tier one and two Engineers and need some short term assistance on a highly technical project?  We are ready to help. Laketec also differentiates in this space by being able to provide national support to our Enterprise customers with location across North America.  We have been supporting companies like Applied Industrial Technologies (500 sites) for over 20 years with coordination and execution at their remote…
  • Our Solutions
    • Collaboration – Custom communications solutions “Voice” is no longer just a phone system.  It’s a communication platform that integrates with the rest of your IT infrastructure to allow for unprecedented levels of collaboration.  The capabilities of these deployments are changing how people do business by allowing seamless remote work, branch architecture, and CRM integrations which create opportunities to improve customer service. Laketec has been a leading provider of voice implementation services in northeast Ohio since 1989.  Although we have evolved into a full service IT company, voice remains a critical component of our core business.  We support some of the largest deployments in Cleveland and are able to use that experience to support companies of all sizes and industry. Whether you’re considering an upgrade, a hosted deployment, or just want to learn more about what’s possible, Laketec is ready to bring our extensive experience to the table to serve you.
        • Phone Systems – Communications Systems Built to Suit Phone systems have evolved to become a fully integrated application of the IP network. A truly converged telephony system offers unparalleled opportunities to increase employee productivity and flexibility. These opportunities also bring challenges and the partner you select for your deployment and ongoing support is critical to the success of the project. At Laketec, we differentiate by being diligent on the discovery and design phases to ensure that we deploy a product that exceeds your expectations and has a long term strategy to fully leverage your investment. While there are thousands of available features that can be tailored to suit your needs, our most common customer requests include: Twinning (simultaneously ring cell and desk phone) Mobility Free Conferencing Instant Messaging and Presence Call Accounting & Reporting Video Collaboration
        • Microsoft Teams – Microsoft Teams is a robust platform included in Office 365 that provides a rich set of collaboration features for users. This includes individual & group chat, voice and video calling, online meetings, and real time document collaboration in a simple to use application that is available across all devices. Whether you utilize Teams for chat, video and meetings or as a fully functional phone system, all organizations can find value in this platform. Laketec can help your organization better understand the capabilities available in Teams and design and implement a solution that is right for you.   Microsoft Teams – Nothing Can Stop a Team
        • Conference Room Systems – Hybrid Work Solution Transform meeting spaces ranging from small huddle areas to large conference rooms with a rich, collaborative Teams experience that’s simple to use, deploy, and manage. Start meetings on time with one-touch join, then instantly project to the display in the room and share to remote participants. Select the right system and audio video peripherals from one of our partners: Logitech, Poly, and Yealink.              
        • Contact Center – Intelligently designed, multi-channel, contact centers Laketec supports contact centers from 10 agents to 1,000+ agent enterprises.  They all share a common focus on improving the customer experience while managing costs. This is a growing challenge as customers expect more responsive service, more options for interaction, and more knowledgeable agents. Today’s evolving contact center requires a seamless, holistic approach to managing the customer experience. Organizations need motivated agents equipped with the right knowledge, skills, and tools to ensure the highest levels of customer service and quality control, delivered at a low cost. Let Laketec’s Contact Center Solutions practice help you address these challenges. By leveraging our extensive experience and a broad portfolio of cross vendor solutions we can help you better understand, design and deploy a strategic contact center road map. Key Applications: Multi-Channel Engagement Accounting & Reporting Call Recording IVR Speech Analytics Workforce Optimization
        • E911 – 911inform is the only notification and security management platform that bridges the gap between first responders and your organization. 911inform provides full situational awareness and communication across multiple platforms. Three time winner of the Frost & Sullivan Award for Best Practices in Safety Solutions Product Innovation. 911inform enables full situational awareness and communication across multiple platforms allowing for total transparency into any situation where a 911 request for emergency services occurs, including both landline and wireless calls. When 911 is dialed from within a 911inform building or geofenced area an emergency event will be generated within the 911inform software. Once the emergency event is triggered 911inform will notify individuals based on pre-configured protocols. The public safety personnel being notified could include the following: 911 dispatch, law enforcement, fire, medical, private security, and building staff.   The Complete Solution for Campus, School, Enterprise, Safety & Compliance Kari’s Law, RAY BAUM’s Act, & Alyssa’s Law Compliance Cellular 911 Call Locations Interactive floor plans providing over 47 different capabilities. Integrated safety technologies used during an emergency. With support for more than 200 integrations, our solution seamlessly utilizes all your current hardware. Bi-directional communications between your district and local public safety. Enhanced situational awareness…
    • Network – Intelligently designed networks focused on business outcomes Networking is the fastest growing business unit within Laketec.  Our expanding team of highly certified Network Engineers are focused on providing Legendary Customer Service while designing, deploying, and maintaining our customers network infrastructure.  Whether your organization has a one switch, or hundreds, we have the experience and in house, local, expertise to help you plan a road map for your network that will meet your business objectives. Thanks to our best of breed partnerships like HPE, Aruba, Palo Alto, and Arista, we are able to intelligently design networks that are fast, reliable, and secure.  We offer tailored support agreements and fully managed networks so we can take care of the management components that you don’t want to.
        • Wireless – Full coverage, ample throughput, secure connectivity Wireless networks are no longer a luxury.  They are key component of nearly every business network and you need a partner with in depth knowledge of how to properly design, deploy, and maintain a secure wireless network.  Laketec holds the highest certifications available in this space.  We have done projects as small as a single access point (AP) for a branch office, up to a 2,700 AP deployment at The University of Akron. With the proliferation of personal and professional wifi enabled devices as well as the “Internet of Things” now making demands on your wifi network; dependability, speed, and security are crucial to a successful implementation.  Guest access is now an expectation which also creates an opportunity for you to interact with your customers and guests in unique ways depending on how those devices are on-boarded to the network. Key Services Predictive Designs Heat Maps Identity Management Device Management Guest Access (wired/wireless) Posture Assessment
        • Identity & Access Control – Identify, Assess, Manage Do you know every device on your network?  Who controls them?  What their intentions are?  The ability to identify what’s on your wired and wireless networks and be able to control what they can and cannot do is now an expectation of the IT department.  Laketec can help you design and deploy policy focused, role based, secure access to your network. When an employee brings an iPad to work, they should be able to log into the corporate network, access their files, and do business just as they do on any other device (if that’s your policy).  However, when a guest arrives, they should be presented with a different experience and limited access to your resources. Do you gather any information from your guests before letting them on your network?  Would you like to know who in your organization “sponsored” them rather than just give out unrestricted guest access via the same password?  Are you providing guests and contractors the same experience whether they join your network on either a wired port or via wifi? Laketec can help put a system in place that meets your security and usability requirements in a secure and manageable way. Learn More…
        • Security – Detect, identify, defend Network and endpoint security is a quickly growing concern for firms of all sizes and all industries; not just those with compliance requirements.  Corporate hacking is on the rise and the targets are not only large enterprises.  Today’s threats are focused on small and medium sized business as a result of their historically poor security profile.  Regardless of the size of your organization, a data breech of any kind has the potential to put you out of business. Network security is not just about buying a firewall and taking a “set it and forget it” approach.  Threats and vulnerabilities are evolving on a minute by minute basis and you need to be sure to invest in the right hardware to protect your data.  However, the right hardware configured improperly is just as bad as not having the solution in place at all.  You need a partner who understands how to design, deploy, and maintain a secure network. Vulnerabilities don’t just stop at the edge.  Endpoint security is also a crucial component of a holistic design.  Using best of breed products, Laketec will work with you to ensure you are achieving the level of security you’re seeking.
        • LAN & WAN –   Overview Your local and wide area networks are a key component of your infrastructure.  The experience of your end users is heavily reliant on proper network configuration.  There are also a myriad of security considerations when deploying your edge network.  Finally, the amount of time it takes to manage that network on a daily basis must fall within time, budget, and expertise constraints. Networking is Laketec’s fastest growing business unit and that is the result of several key factors: Design: Intelligent design is the bedrock of any successful deployment and it is an absolute core competency at Laketec.  Our highly certified Engineering team takes a holistic view of your network from the core out to understand your objectives with the engagement before we make a single recommendation. Implementation: LAN/WAN engagements involve a dedicated Project Manager who oversees every step of the process once a project is handed off.  You will also work directly with our Engineering team to ensure a smooth install all the way through project close. Support: Laketec is not a transaction focused company.  We build long term partnerships with our customers with a variety of support options available to ensure that our solutions exceed your expectations.…
        • Cabling – Accurately designed, artfully deployed Cabling is a necessary component of many technology projects.  Reliable cable plant is the first layer to ensuring the success of the endpoints it’s connecting.  Laketec has been installing cable since 1989.  We differentiate our work by ensuring that the end result is something our customers are proud to show off.  Whether our cabling is inspected in the middle of a data center, or hidden in a ceiling, rest assured that it’s been installed professionally from end to end. Laketec is fully certified to install both Hubbell and Leviton products and we are able to provide full documentation, testing, and warranty certification. If you have one cable drop for a new phone, or are opening a plant with thousands of runs, Laketec is equipped to ensure a clean, professional implementation. Contact us today for a site survey and free quote.
        • Monitoring – Monitor, plan, anticipate Network monitoring is the first step towards being proactive about your IT support.  You cannot manage what you do not measure.  Laketec utilizes best of breed monitoring packages to keep us, and you, up to the minute on the status of your network. Any managed service provider will say they “monitor.”  Monitoring without an action plan means you’re still being reactive and not gaining the full benefits of the deployment.  What sets us apart is our proven on-boarding process we go through when we deploy monitoring solutions.  What devices are your most critical?  Who do we call if they go down at 3am?  Who do we call if that person doesn’t answer?  Investing the necessary time on the front end of a monitoring engagement is what makes it a success. While monitoring is in place, key performance indicators are constantly being aggregated, allowing us to deliver detailed reports on the health of your network.  These reports, when interpreted properly, let you make intelligent decisions on the road map of your infrastructure.
    • Cloud – Overview Public, private, or hybrid cloud?  It’s all in the design and the Laketec team is here to work with you on an architecture that lives up to your business objectives, budget, and deployment strategy.  Properly designed and deployed servers, storage, and virtual infrastructure can provide your organization with a host of advantages including less downtime, predictable costs, and rapid scalability. Our most common cloud deployments include Office 365, Server Virtualization, and storage upgrades.  We also help our customers with multiple locations, or data center access, to design and implement disaster recovery solutions that they are already well positioned to leverage.
        • Microsoft Azure
        • Microsoft 365
        • Data Center – Intelligently Designed Infrastructure Whether you have a private data center at headquarters, a disaster recovery site, or leverage a local partner for data center services, Laketec is here to help incorporate your data center access into your production environment, business continuity and disaster recovery planning. Best of breed data centers offer a high level of flexibility, scalability and security that provide a myriad of advantages from a design perspective.  Laketec does not offer data center services beyond consulting, design, and deployment within a customer owned data center or acquired service.  We do partner with local, top tier, data centers and can incorporate them into your infrastructure design.
        • Storage – Scale, Performance, Investment Protection Storage is a critical component of your network infrastructure and cloud strategy and you need a partner who understands how to design beyond bits and bites and focus on the goals of your organization.  With solid state, flash architectures there are many opportunities to shrink the footprint of your storage solution while providing faster access to your company data. Laketec’s Engineering team is highly trained and certified on best of breed storage products and are ready to help you design, deploy, and support your storage strategy.  Moving to a hybrid or public cloud model?  We can help you develop a strategic road map for a successful transition.
        • Disaster Recovery – Plan, Deploy, Validate Disaster recovery (DR) planning is a critical component of the health of your network.  We all design for as much resiliency and redundancy as possible but when unplanned outages do occur, what’s your plan?  Proper DR planning is more than just replacing your tape back up system with a hybrid cloud solution and hoping for the best.  There are more options available than ever to help ensure a speedy recovery of your data in the event of an emergency. Understanding the complexity and cost of a properly designed solution against the measured cost of downtime is an important thing to understand when pursing your DR plan.  Is an onsite box that replicates to the cloud every night sufficient for your business?  Or do you need immediate access to your data which has been replicated live to a data center or other location?  Regardless of which side of the spectrum you’re on, or anywhere in between, Laketec’s team of highly certified Engineers are looking forward to putting a plan in place with you. Don’t forget, DR planning is not something that goes in a binder on a shelf.  It should vetted, tested, and updated as new technologies and…
        • Business Continuity – Overview Understanding the complexity and cost of a properly designed solution against the measured cost of downtime is an important thing to understand when pursing your DR plan.  Is a 48 hour data recovery time sufficient for your business?  Or do you need seamless fail-over to the point of not dropping a single call in a contact center when there’s a power outage?  Once the business requirements, available technology, and budgets align, your customized business continuity strategy can be executed on.  With the technology available, business continuity conversations are focusing on minutes and seconds, rather than hours and days. Should a part of your strategy include carrier services or data centers, we have partnered with best of breed providers to ensure that your needs are met. Don’t forget, Business Continuity planning is not something that goes in a binder on a shelf.  It should vetted, tested, and updated as new technologies and offerings become available.
    • Security
        • Firewalls
        • Endpoint Security & MDR
        • Network Access Control (NAC) – From IoT to an always-on mobile workforce, organizations are more exposed to attacks than ever before. With Aruba ClearPass, you get agentless visibility and dynamic role-based access control for seamless security enforcement and response across your wired and wireless networks. Aruba’s ClearPass Policy Manager, part of the Aruba 360 Secure Fabric, provides role- and device-based secure network access control for IoT, BYOD, corporate devices, as well as employees, contractors and guests across any multivendor wired, wireless and VPN infrastructure. With a built-in context-based policy engine, RADIUS, TACACS+, non-RADIUS enforcement using OnConnect, device profiling, posture assessment, onboarding, and guest access options, ClearPass is unrivaled as a foundation for network security for organizations of any size. KEY FEATURES • Role-based, unified network access enforcement across multi-vendor wireless, wired and VPN networks. • Intuitive policy configuration templates and visibility troubleshooting tools. • Supports multiple authentication/authorization sources (AD, LDAP, SQL). • Self-service device onboarding with built-in certificate authority (CA) for BYOD. • Guest access with extensive customization, branding and sponsor-based approvals. • Integration with key UEM solutions for in-depth device assessments. • Comprehensive integration with the Aruba 360 Security Exchange Program. • Single sign-on (SSO) support works with Ping, Okta and other identity management tools to improve user experience to SAML 2.0-based…
        • Emergency Management – 911inform is the only notification and security management platform that bridges the gap between first responders and your organization. 911inform provides full situational awareness and communication across multiple platforms. Three time winner of the Frost & Sullivan Award for Best Practices in Safety Solutions Product Innovation. 911inform enables full situational awareness and communication across multiple platforms allowing for total transparency into any situation where a 911 request for emergency services occurs, including both landline and wireless calls. When 911 is dialed from within a 911inform building or geofenced area an emergency event will be generated within the 911inform software. Once the emergency event is triggered 911inform will notify individuals based on pre-configured protocols. The public safety personnel being notified could include the following: 911 dispatch, law enforcement, fire, medical, private security, and building staff.   The Complete Solution for Campus, School, Enterprise, Safety & Compliance Kari’s Law, RAY BAUM’s Act, & Alyssa’s Law Compliance Cellular 911 Call Locations Interactive floor plans providing over 47 different capabilities. Integrated safety technologies used during an emergency. With support for more than 200 integrations, our solution seamlessly utilizes all your current hardware. Bi-directional communications between your district and local public safety. Enhanced situational awareness…
  • Our Services
    • Professional Services – Our ability to execute is our number one differentiator Service execution is what sets us apart from the competition.  We’ve broken down our service offerings into a defined engagement process that correlates directly to the we ways we interact with our customers.  Our initial engagement may start at point in the process depending on your needs. Assess Discovery & Needs Analysis Network Infrastructure (end to end) Advanced Wireless Analysis Server, Storage, & Virtualization Unified Communications & Contact Center Carrier Services SMB IT Assessment Design Detailed Topology Diagrams Wireless Designs (predictive & onsite) Bill of Materials Scope of Work Demo Proof of Concept Procure Hardware & Software Leasing & Finance Equipment Staging Distribution Medal Status Sales Team Account Executive Inside Sales Rep Install In-House Engineers (Tier 1-3) Voice Network Cloud Project Management Training Nationwide BP Network Maintain Tailored Support Agreements Managed Services Fully Managed IT Managed Network Managed Voice Staff Augmentation 24×7 On-Call Engineers 2 Dedicated Service Coordinators
        • Implementation – Execution is everything The Laketec team is big enough to leverage standardization amongst our deployments but small enough to remain flexible as we tailor your technology project to meet your needs.  Technology engagements are not “one size fits all” so your partner needs to understand your business, your budgets, and your goals.  Laketec takes a boutique design and implementation approach that is grounded in our ability to match available technology with your evolving requirements. Key Benefits Project Management: Effective project management is the key to any successful deployment.  All new implementations involve a Laketec Project Manager who is responsible for overseeing the management of our resources to ensure the achievement of project related milestones. Service Coordinators: Laketec’s Service Coordinators are the friendly voices you will hear when it’s time to schedule on site work for our field teams.  They are also your first point of contact when day to day service tickets arise.  Our Service Coordinators are the heartbeat of our organization and they pride themselves on detailed and timely updates. Certifications: Every employee at Laketec has a certification path and an education goal.  Earned certifications are celebrated in our company meetings as they relate directly to our Core Value…
        • Support – Custom Support Agreements, Tailored to Your Needs There is no shortage of technology vendors and customers have their choice of who they work with. We believe there are a number of things that set us apart, but above all, our ability to put customer service ahead of all else when providing support is a key component that has helped us build our reputation. Strategic support is critical because to help you realize the long term benefits of our solutions, we can’t just drop off a box and hope for the best.  Our goal is to assist you in the deployment, and long-term support of these solutions. We are not a transaction oriented company, but we’re also not a one-size fits all kind of company. We’re easy to do business with and we offer a boutique style of support that allows us to provide customized options to meet your needs. Support engagements with Laketec come in a variety of shapes and sizes to ensure we are as aligned as possible with your objectives.  From break/fix, to a discounted block of hours, to fully managed services and networks; we are ready to tailor the right support agreement for you.
        • Consulting – Assess, Design, Propose Solving business problems with technology is rarely as simple as upgrading one system or feature.  Networks are an ecosystem where a change in one area can have unintended consequences in others.  Whether you engage with us on a phone system upgrade, or a complex disaster recovery plan, our team is sure to take a 360 degree view of your infrastructure before making a recommendation. At Laketec we have the unique opportunity to see many different environments in many different industries with a variety of challenges and goals.  Our exposure to a diversity of customers and technologies has given us the ability to take real world experience and apply it to the evolving challenges our customers face. We are brought in to consult in a variety of areas including: Network Assessments Wifi Phone Systems Network Infrastructure Managed Services Cloud Virtualization Network Security Contact Centers Disaster Recovery A single IT company cannot be everything to everyone.  At Laketec, we pride ourselves on honest discussions of our capabilities and knowing where to leverage our partners with other specialties.  An important differentiator of ours is the breadth of our portfolio and depth of knowledge in our Engineering team. Contact us today…
        • Staff Augmentation – Consider us an extension of your team IT support staffing levels are a challenge for any organization, especially one that is growing or taking on new projects.  Let the Laketec team fill in the gaps to ensure the smooth operation of your network and efficiency of your end users. Reasons to consider a staff augmentation partnership: You’re considering hiring your first IT resource for your internal network. You’re not just adding one person, you’re adding a new department.  Laketec has already invested in best in class monitoring, ticketing, and support tools that you can leverage as part of your strategy. Your organization is growing organically and your existing staff needs help keeping up with workload, but you may not need a full time resource. Laketec can offer scheduled, part time assistance. You are rolling out a new project that will monopolize the time of your internal team and need help on a short term basis. Your organization is scaling back and you do not want to sacrifice on IT support. Key Benefits Built in ticket management, escalation procedures, monitoring and support tools which are very costly to purchase and maintain. Your Laketec teammate has access to our whole group of…
        • Managed Services
        • Assessments – Gather, interpret, consult The ideal first step in our engagement process is a proper assessment of your current infrastructure.  We are typically brought in to perform a network assessment based on a particular pain point the customer is currently experiencing.  Often times, that pain point turns out to be a symptom and not the root of the problem.  Our holistic approach to network assessments sets us apart from our competition.  While we do focus on that current challenge as the focus of our overall network assessment, you can expect us to come back with a comprehensive report and a road map to help your organization prioritize remediation or upgrade paths. While our typical assessment is an end to end Network Infrastructure analysis, we can also narrow our scope and limit our analysis to specific areas that may be the highest on your priority list. Examples Include: Discovery & Needs Analysis Advanced Wireless Analysis Server, Storage, & Virtualization Unified Communications & Contact Center Carrier Services Security Once we have completed an assessment, our team will review findings in detail and make recommendations on how to proceed.  A thorough network assessment is the first step to a strategic road map that gets your…
    • Managed Services
        • IT 360
        • Network 360
        • Security 360
        • Helpdesk360
        • endpoint360
        • Collaborate 360
        • Cloud360
    • As A Service
      • HPE Greenlake for Aruba
      • Logo

        SUBSCRIPTION BASED MANAGED IT SERVICES WITH 360 DEGREES OF SUPPORT.

        Comprehensive managed IT services delivered by a team of highly-skilled engineers.

        Intelligently managed networks that provide the foundation to power your business operations.

        Managed Unified Communications that enable your organization to collaborate with ease.

        Network security services that protect your organization from current and emerging threats.

        Highly trained U.S.-based helpdesk support for fast, affordable response and resolution to everyday it support requests.

        Whether new to cloud computing or an experienced practitioner, the laketec cloud/server team can guide you through the process to a 100% cloud or a hybrid-cloud computing and storage model.

        Expert endpoint management services that provide complete control of end-user’s pc’s, laptops and mobile devices.

  • Our Projects

inContact Reports 2.0

Powerful Reporting to View and Consume Business Intelligence


incontact

inContact Reports 2.0, powered by QlikView, is a powerful and interactive reporting tool that gives you insight into your contact center’s operations by providing you with the business intelligence you need to make informed decisions.

Reports 2.0 is a value added feature of the inContact call handling platform which lets you access, filter, and report on 111 metrics that apply to your contact center. Unlike the static reports you might get from other call center vendors, inContact Reports 2.0 enables you to drill down into your data and discover the root cause of a problem and act on it immediately. You can also customize reports and display them in ways that make sense to you. In addition, Reports 2.0 enables you to build, save, and export custom reports with just a few clicks of a mouse.

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Solutions Category: Accounting & Reporting, Call Recording, Collaboration, Collaboration, Contact Center, IVR, Multi-Channel Engagement, Speech Analytics, Workforce Optimization
Industry Category: Distribution, Education, Healthcare, Manufacturing, Professional Services, Retail, Senior Living

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